How to report a cybersecurity incident?
What's belong to the report?
1. Identify yourself
Write your name, surname, Personal ID (UČO). It does not matter if you contact us via private or university address or use the form here. But never forget to mention this trio.
2. Describe the problem
Try to describe what happened or is happening in your own words. Every little detail will help us better understand the situation and resolve the issue.
3. Attach evidence
Sometimes it is not easy to describe the problem. For this reason, we recommend that you include, for example, screenshots from your computer or fraudulent e-mail text. We definitely recommend that you attach an e-mail header.
“We don't expect you to be a cybersecurity expert.CSIRT-MU team
That's our job.
Therefore, even if you are not sure, always report the incident.
We will be grateful!”
How to contact us?
Write to the e-mail address email@example.com or use the form (by clicking the Report a Security Incident button).
In urgent cases, you can call +420 549 494 242
- telephone directly to CSIRT-MU offices.
And now what?
Reporting does not end there. Our security experts will contact you within twenty-four hours. If necessary, they will ask for clarity or more detailed information to help you fix the problem together as quickly as possible.
We handle incidents on weekdays from 9:00 to 17:00.
GMT (+01:00) Winter time,
GMT (+02:00) Daylight Saving Time.
PGP ID: 0xE3439FE2.